Frequently Asked Questions
Everything you need to know about your home gym equipment and orders.
What is the standard shipping time for heavy equipment?
Most orders are processed within 1-2 business days. Delivery typically takes 5-10 business days depending on your location and the size of the equipment, as larger items may require freight shipping.
Do you offer a warranty on your barbells and racks?
Yes, we stand by our quality. Our power racks and weight plates come with a limited lifetime warranty, while barbells are covered against manufacturer defects and bending under normal use.
Can I return an item if it doesn't fit my gym space?
We offer a 30-day return policy on most items. The equipment must be in its original packaging and like-new condition. Please note that return shipping costs for heavy items are the responsibility of the customer.
Do you provide assembly services for power racks?
While we provide detailed digital manuals and video tutorials for all our equipment, we do not offer direct assembly services. However, our gear is designed for straightforward DIY home assembly.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and Google Pay. We also offer flexible financing options through Affirm to help you build your dream gym now and pay over time.
How do I track my freight shipment?
Once your order ships, you will receive a tracking number via email. For freight deliveries, the carrier will contact you directly to schedule a delivery window that works for you.